Shipments and returns

Your pack shipment 

Shipping to all countries of the World

Packages are generally dispatched within 3 days after receipt of payment and are shipped via:

- - Standart Priority Mail

- - Delivery within Spain within 24 hours

With tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.



What are the terms for goods shipment?

The purchases are shipped in the period of 3 working days after the payment is received. 

In what countries can you deliver the goods?

The purchases are shipped across the world, to CIS countries, Asia, USA. The purchased goods are delivered within 8-22 days.

What are the terms for the delivery?

The delivery terms depend on the working tempo of postal or express delivery services in your region. Usually the delivery terms last from 48 hours across the Spain up to 22 days upon the delivery to the other countries. The delivery to some regions can take a bit longer period of time. The delivery across the territory of Spain last up to 48 working hours.

What is the price for the delivery services?

The price for the delivery services depends on the type of goods and destination place, the max. price for the delivery services is 14 Euro.

What postal service company do you use to deliver the goods?

The goods delivery is realized through the postal service company of Spain The further delivery is realized by postal or express delivery services of your region. Across the territory of Spain the delivery is available through:

I see the tracking number in my personal account. Where can I check it out?

After the purchase shipment outside Spain, we give you tracking number. Using this tracking number you are able to follow the process of purchase delivery online by yourself.

Services for tracking of postal deliveries.

Tracking of international postal deliveries:

What custom duties should be paid in the process of getting the delivered purchase?

We sell the products only to private persons, who don’t use the goods for commercial purposes. According to customs legislations of various states, the duties are not imposed upon such purchases. At least, according to our marketing experience across CIS and European countries we are not familiar with the cases, when the customers made additional payments. The more detailed information is represented in regional customs legislation.