Data Confidentiality & Privacy Policy

  • At SpainSur & 4GSIM, we respect your privacy and are committed to protecting your personal information.
  • This Privacy Policy explains how we collect, use and protect customer data when using our website and services.

Information We Collect

We may collect the following information when you place an order or contact us:

  • Name and surname
    E-mail address
    Telephone number
    Billing and shipping information
    Payment-related information
    Information required for SIM card activation, where applicable
    How We Use Your Information

Your information is used only for

  • Processing orders and payments
    Delivering products and services
    SIM card activation where required by law
    Customer support
    Fraud prevention and security purposes
    Compliance with legal and regulatory requirements

Payment Security

  • Payments made on our website are processed through trusted payment providers.
  • Credit and debit card payments are processed securely through Redsys via our banking partner BBVA.
  • We also accept PayPal for additional payment flexibility and buyer protection.
  • We do not store your full payment card details on our servers.

SIM Card Registration

  • Certain prepaid SIM cards sold in Spain require customer identification under Spanish telecommunications regulations.
  • Where required, customers may be asked to provide identification details for SIM card activation.

Data Protection

We take appropriate technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration or destruction.

Third-Party Services

We may share limited information with trusted service providers when necessary to:

  • Process payments
    Deliver orders
    Activate SIM cards
    Provide customer support

We do not sell, rent or trade customer information to third parties for marketing purposes.

Cookies

Our website may use cookies and similar technologies to improve user experience, website functionality and analytics.

You can manage cookie preferences through your browser settings.

Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal data
    Request correction of inaccurate information
    Request deletion of personal data
    Restrict or object to certain processing activities
    Request a copy of your personal data

Contact Information

If you have questions regarding privacy or data protection, please contact us:

SpainSur / 4GSIM
29640 Fuengirola, Málaga, Spain

WhatsApp & Telegram: +34 696 725 268
E-mail: surelfaro@gmail.com

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business practices.